Support

A question, a problem, an idea for ReplayMe? Write to us using the contact form at the bottom of this page. In the app, this page opens from Settings › Support › « Contact us ».

Report content

A clip shocks you, humiliates you or shows you without your consent? A participant does not respect the terms of use?

1. In the app: long press on the clip › « Report » (also in the player). This page opens.
2. In the form below, choose the subject « Other » and start your message with « Report ». Give the name of the moment, the first name of the person who filmed the clip, what it shows and when it was filmed. Do not send the clip itself.
3. We answer every report within 24 hours. ReplayMe has no server: clips do not go through us and we cannot remove them remotely. We explain how to have the content deleted and, if it looks illegal, which authorities to turn to.

Without waiting for our answer:

• You are the organizer: long press on the clip › « Delete for everyone ». For the person: the moment's menu › « Participants » › « Remove… », with or without their clips. They will not be able to come back, even with the QR code or the link; for a Private moment, renew the invitation afterwards.
• You are a participant: « Leave out of the edit » keeps the clip out of your replay. Ask the organizer to delete it for everyone. You can also leave the moment (« Disconnect », in its menu) or delete it from your iPhone.

Before writing to us

• Friends cannot join? Check that the moment is open on screen on the organizer's iPhone, that everyone is on the same Wi‑Fi or has Bluetooth on, and that the « Local Network » permission was accepted. Then look at the moment's access level: for a Private moment, the organizer's QR code or link is needed, the code alone is not enough; for a Friends moment, with the code alone, the organizer has to accept the arrival within two minutes.
• The message « Different versions » shows up? Update ReplayMe on both iPhones.
• The edit fails? At least one readable clip is needed. A clip left out of the edit carries the « Left out » badge: a long press › « Put back in the edit » brings it back.
• Export is slow? Switch the export quality to « Standard · 720p » in Settings.
• Running out of space? Settings show how much space is used and let you delete the generated replays without touching the clips.

Helping us help you

Tell us your iPhone model, the iOS version, and the exact step where the problem shows up. We reply within 48 working hours, and within 24 hours to a content report.