Support

A question, a problem, an idea for Touchdown? A human answers you, in English, French, Spanish or German, within 2 business days. Write to us through the contact form at the bottom of this page.

Getting started

• On first launch, three screens: Touchdown's promise, what you fly and your authorities (they set up the form), then where you come from: import a LogTen Pro logbook, start an empty logbook, or explore the demo. You can always "Skip"; you can pick everything up again in More.
• The demo is a sample logbook in memory: nothing is saved, and you leave it in More.
• Your first flight fits on one line: "LFPB LFMN FHABC 0812 1005" (departure, arrival, registration, block times).

Most frequent questions

• My hours differ from one authority to another: that is normal, each authority has its own rules (night, PICUS, co-pilot, cross-country…). Tap a column: "Why this figure?" gives the rule and its source.
• Importing LogTen Pro: More › Imports › "Choose Logbook…", then the .logten package (often in Documents). Touchdown reads a copy, compares the totals before importing, and the whole import can be undone in one step.
• Printing the logbook: More › Print logbook, in your authority's format; More › Flight Résumé for an application.
• Getting a flight signed: open the flight in the Logbook, then "Get it signed".

All the answers are in the FAQ.

iCloud sync

• Turn it on on each device in More › iCloud Sync (off by default), with the same iCloud account on iPhone, iPad and Mac.
• Before the first sync, Touchdown makes a backup, then merges both logbooks without duplicates.
• In a conflict, the most recent version of a flight wins and the other stays in the flight's history.
• Nothing goes through? Check that iCloud is on for the device and has free space; the iCloud Sync screen shows the state of the last sync and lets you export diagnostics.

Backups and restore

• Touchdown backs up your logbook automatically, at most once a day, and checks every backup with checksums.
• More › Backups & Export: back up now, keep a copy off the device (Files, any storage), restore a date with a check of flights and hours.
• Before changing or resetting a device, keep a copy of the backup off the device, or turn on iCloud sync.

Weather and airport sheet

• An airport sheet works offline; only the METAR and TAF need a connection, and they always show the time of the observation.
• Weather comes from the Aviation Weather Center (NOAA): it is not an official briefing. Airport data is not for navigation.

Reporting a problem

Tell us what you were doing, what you expected and what happened. Attach the diagnostics offered by "Write to Us": they contain no flight, no name and no licence. Never send your complete logbook unless we ask; a screenshot is usually enough.